Dec 16, 2020 • Filed to: USB Recovery • Proven solutions
After an upgrade from Windows 7, 8 or 8.1 to Windows 10 is completed, the HP 3D DriveGuard driver is displayed as an unknown device. Device Manager displays an exclamation mark (yellow bang) indicating there is a problem with the driver. For whatever reason, Windows 10 didn’t install drivers for the device. This may be a simple error where it was unable to find drivers or it wasn’t able to correctly identify a device. Regardless, to fix the problem, open Device Manager and right-click the unknown device. New install of windows 10 and i have an unknown device in device manager. Device id is in the title. No matter what i try cannot find the right driver for this. Any thoughts please? No other usb or other devices passed through so its not that. Edited January 18, 2020 by AntaresUK.
Computers have become quite unavoidable. Almost every career or work would require you to use a computer. So it is important to have basic knowledge about using a computer. But since there are a countless number of things to learn as far as a computer is concerned, there would be numerous times when an error would pop up. This would slow you down. So make sure that you use the internet to learn about the error. Solutions would also be available on the net. One of the most common errors in the Unknown USB device error. This article would help you out when it comes to solving the issue.
What is the error? (OVERVIEW)
If the error persists, then your USB device would not be recognized by Windows 10. When and if you open the device manager, then you would receive an Unknown USD device(usb device_descriptor_failure) along with the other bus controllers' names. A yellow triangle would be shown along with the error.
How to fix the usb device_descriptor_failure windows 10 error?
There are two basic troubleshooting methods:
- There are chances for the device to be damaged and hence making changes with a computer wouldn't help at all. Hence the first thing to do is to try whether the device works in a different port on the same computer. If the computer has a broken port then the device would work with the other port.
- Now if the device doesn't work on any of the ports on the computer, then the next step would be to try the device on a different computer. This would help you ensure that the problem is with the external device. If this is the case, then repairing or replacing the device is the only option.
The detailed steps to follow for solving the problem:
Solution 1: REPLUG THE POWER SUPPLY:
remove the power supply from the computer and then restart the computer. Once this is done, insert the device for one more time. Then insert the power supply. If the problem is related to some sort of background program or something related to a software that has been used, then the device would get detected perfectly.
Driver For Unknown Device Windows 10 Pro
Solution 2: REINSTALLING USB DRIVER:
The next step would be to uninstall the USB device driver. Open the device manager and then right-click on the name of the error. This would bring up an uninstall option. Click on this option and the device driver would be uninstalled from the computer. Now that the driver is not present in the computer, restart the computer. When the computer boots up, the computer would reinstall the driver on its own.
Solution 3: DISABLE THE FAST STARTUP OPTION:
1. Press the Windows key and the letter R together.
2. Type 'control' in the Run dialog box that appears. The Control panel will show up.
3. Choose the power options.
4. Click on 'Choose what the power buttons do'.
5. Click the option chance settings that are currently unavailable'.
6. Uncheck the box right next to the Turn on fast startup. Save the changes that you just made.
Solution 4: CHANGING THE USB SELECTIVE SUSPEND SETTINGS:
Download Driver Unknown Device Windows 10
Follow the previous steps up to open the control panel.
1. Click power options and choose the option 'Show additional plans'.
2. Click on 'change settings that are currently unavailable'.
3. Choose the high performance and then click the 'change plan settings'.
4. Choose 'Change advanced power settings'.
5. Click 'change settings that are currently unavailable'
6. Locate the USB settings and click on it. Expand the USB Selective suspend settings. Disable On battery and plugged in.
Ensure that you apply the settings. The settings would only come into effect after the computer is restarted.
Solution 5: Keeping the Drivers Up to Date Would Also Help
when it comes to solving the driver issue, updating the driver software is the most effective solution. This can be done manually from the device manager. But if you find this difficult, there are numerous application software that can be used to ensure that drivers are always kept updated. One such software is Driver Easy. Once Driver Easy is installed, scan your PC using the software. It would find out all the drivers existing on the computer. It would also check whether all the drivers are updated or not. Once the scan is complete, click the drivers that are flagged. Click the update icon, this would update the driver quite easily. Also, there would be an option 'update all'. This would be useful if you want to update all the drivers on the computer without any effort. Also, the software would notify you if a new update is available for the drivers on your computer.
CONCLUSION:
Unknown USB device error is a very common error. Make sure that you follow all the steps given above carefully. If the problem persists, even after these steps then it would be wise to consult an expert. If your data get lost unfortunately, we sincerely recommend you try Wondershare Recoverit to recover lost data from broken USB drive.
Check Out How to Recover Lost Files During the Repair
USB Topic
- Recover USB Drive
- Format USB Drive
- Fix/Repair USB Drive
- Know USB Drive
At times, when you plug the USB drive into your Windows 10 laptop or desktop, the computer may fail to recognize it. The USB drive will not be accessed by system and error message like, “The last USB device you connected to this computer malfunctioned, and Windows does not recognize it” crops up.
Off course, you will straightly head to Device Manager when a removable drive fails to get recognized by the computer. If so, in Device Manager you may notice that the USB is labeled as Unknown USB Device (Device Descriptor Request Failed).
How to Fix Unknown USB Device (Device Descriptor Request Failed) In Windows 10?
Typically, this error can be caused due to an outdated driver, software error, faulty USB controller, hardware issues etc. And, as a basic troubleshooting, follow below mentioned simple instructions to fix unknown USB device (device descriptor request failed) error.
Quick Fixes for Unknown USB Device in Windows 10.
- Connect The USB Via Different Port
- Connect the USB to another PC/laptop and check the issue persists.
- Update USB driver software.
- Hardware and Devices Troubleshooter
- Open Windows Control Panel
- Search troubleshooter and opt Troubleshooting
- Choose Configure a device option located below Hardware and Sound
- Next, follow the on-screen instructions
- Hit Apply this fix button
If unknown USB device error is caused by hardware issues, then above steps fixes the issue permanently. If not, move to the next fix.
- Uninstall USB Drivers
- Go to Device Manager
- Find Universal Serial Bus controllers and expand it
- Right click on USB drivers and opt Uninstall
- Do this one after the other for all USB drivers
- Restart the computer (so that Windows reinstalls the device automatically)
- Disable Fast Startup
- Go to Control Panel
- Find Power Options
- Select Choose what the power buttons dofrom left panel
- Choose Change settings that are correctly unavailable
- Disable Turn on fast startup (recommended) present below Shutdown settings
- Save changes and close window
- Restart the computer
Note: If your USB device is logically damaged or corrupted, then you should get the corrupted USB flash drive repaired first. It is suggested to perform USB data recovery before you start repairing the drive to safeguard important files and folders present on it. Later you can format the disk for reuse if it is not physically damaged.
- Restore System to Previous Point
If the USB drive was working fine on your computer and you started experiencing the problem after making changes to the system, then it seems you need to restore your computer to the previous point. And, to restore Windows 10 system to a previous working point,
- Launch Control Panel from Start menu
- Click on Recovery option
- Select System Restore
- Provide password credentials if asked
- Select the recent restore point from list and proceed
- Hit Finish button